Return Policy

At Urban Fit, we strive to provide high-quality clothing and a great shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

  • The product is unused, unworn, and unwashed
  • The item is in its original packaging with tags intact
  • The return request is made within 7 days of delivery

2. Non-Returnable Items

The following items are not eligible for return:

  • Items purchased during sale or clearance
  • Innerwear or personal use items (for hygiene reasons)
  • Products damaged due to misuse or improper handling

3. Return Process

To initiate a return:

  1. Contact us at [Your Email] with your order details
  2. Share product images (if damaged/defective)
  3. Our team will verify and approve the request
  4. Arrange pickup or ask you to ship the product

4. Refund Policy

  • Once we receive and inspect the returned item, we will process your refund
  • Refunds will be issued to the original payment method
  • Processing time: 5–7 business days

5. Exchange Policy

We offer exchanges in case of:

  • Size issues
  • Wrong product received
  • Damaged or defective items

Exchange is subject to product availability.

6. Damaged or Incorrect Products

If you receive a damaged or wrong item:

  • Inform us within 48 hours of delivery
  • Share clear photos/videos as proof
  • We will arrange a replacement or full refund

7. Return Shipping Charges

  • Free return shipping for defective or incorrect items
  • For other returns (size issues, preference), shipping charges may apply

8. Cancellation Policy

  • Orders can be canceled before dispatch only
  • Once shipped, cancellation is not possible

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • If still pending, contact us at info@urbanfitcloths.com

10. Contact Us

For any return or refund-related queries:

  • Email: info@urbanfitcloths.com